Case Studies
Coaching Case Studies
Customer-Centric Leaders Create the Environment for an Unforgettable Customer Experience
A large APAC organisation launched a multi-million dollar Personalised Marketing Transformation Initiative in order to reduce churn, grow market share and transform the customer experience via insight-led next best action decisioning. This required fundamental changes in the leadership, organisational design and core architecture to ensure that all customer facing teams engaged in contextual, dynamic and personalised dialogue with the customers.
Strategic Leadership Increases Employee Engagement and Productivity
A large media organisation wanted to develop an accelerated strategic approach to reduce operational and organisational inefficiencies in order to free up resources to focus on important and high value initiatives. The outcome was to recommend a shortlist of high value ideas with material capacity savings to the management board and develop a pathway for an efficiency roadmap to continue its journey for continuous improvement.
Consulting Case Studies
Supply Chain Transformation
A client wanted to transform it’s device service offering by building a device return capability and ultimately improve its customer Net Promotor Score through new digital interactions with its customers. The initiative formed a top 5 CEO priority strategic program that pivoted on supply chain transformation with a new product offering.
Digital Transformation
An Australian Large Telecommunications Company wanted to develop a Next Best Action model across all customer types and channels in order to improve churn, grow market share and transform the customer experience via insight led decisioning. Customers increasingly expected the client to behave as a virtualised human being, therefore, the client knew they must continue to be customer-centric by engaging in contextual, dynamic and personalised dialogue.
Be a Leader That Drives Successful Business Initiatives and Motivates a Team That Believes In You
Leadership that inspires and motivates is developed through practice. With the right support, coaching, and mentorship, you can overcome the challenges of leadership and start delivering the outcomes you deserve to achieve.
